Good neighbourscome first.
Every home we look after sits in a street, a stair or a building full of people who live there. We set each one up so guests are welcome and neighbours are not disturbed, with the measures agreed with you before the first booking.
(Fig. A) Neighbouring front doors- Screening
- Every booking
- Parties
- Never allowed
- Quiet hours
- Agreed and kept
- Measures
- Agreed with you first
No two buildings or streets are the same. Before the first guest, we look at your home, the building and the neighbours around it, then agree with you which measures it needs. Those requirements are set at the start and kept for every stay.
We make sure every guest is a respectful one.
- 01
ID verifiedID verified
The lead guest confirms who they are before the booking is accepted.
- 02
Review historyReview history
We look at how guests have treated homes before, and decline when it does not fit.
- 03
Deposits takenDeposits taken
A security deposit or damage hold is taken where the home needs one.
- 04
Numbers cappedNumbers capped
Only the guests on the booking stay, and never more than the home is set up for.
- 05
House rules agreedHouse rules agreed
No parties, quiet hours and building rules, agreed by every guest when they book.
- 06
Noise detectionNoise detection
Sensors alert us the moment noise passes the home's limit, without ever recording audio.
- 07
Video doorbellVideo doorbell
Where the building allows it, arrivals are checked against the booking at the front door.
- 08
A team that answersA team that answers
If a neighbour needs us, we pick up and act, and we follow up until it is put right.
Clear rules, agreed before anyone books.
Every guest sees the house rules before they book and agrees to them as part of the booking. If a rule is broken, we act on it straight away.
No parties or events
Never allowed, in any home we look after.
Quiet hours
Set for each home and kept, every night of the stay.
Who can book
Where a home needs it, we set a minimum age, families only or a minimum stay.
Building rules
Bins, shared stairs and gardens, and anything else the building asks of residents.
Quiet technology that respects privacy.
We use a small set of tools that tell us when something needs attention, so we can act before a neighbour has to. None of them listen in or look inside the home.
We hear about noise before the neighbours do.
Minut sensors in the home measure sound levels and spot the signs of a crowd, without ever recording audio. They connect straight into our management system, so the moment noise passes the limit set for the home, we are alerted and act at once.
- Sound levels only, never recordings
- Alerts land straight in our management system
- We contact the guest at once and follow up until it is quiet
- Smoke and temperature alerts as well
- 01Limit passed
- 02Alert in our system
- 03Guest contacted
- 04Quiet again
We know who comes and goes.
Where the building allows it, a video doorbell at the entrance shows us arrivals and departures. We check the number of guests matches the booking and step in if people turn up who should not be there. It covers the front door only, is disclosed in every listing and never looks inside the home.
- Arrivals checked against the booking
- Unexpected visitors spotted and dealt with
- Front door only, never inside
- Disclosed to every guest before they book
Owners, in their own words.
“A leak came through from the flat upstairs mid-stay. Hame sorted the neighbour and the repair, and the guests carried on as if nothing had happened. I only heard about it once it was fixed.”
“It feels personal. I know exactly who is looking after my flat, and the awkward guest requests never land on my phone. They are handled kindly and quickly, every time.”
“Students have the flat through the year, then Hame takes over for the summer. They marketed it to families, and the summer was busy from start to finish without me lifting a finger.”
“We only meant to let it for the summer. It ran so smoothly, and the communication was so good, that we kept it going well beyond.”
“The changeover between the students leaving and the first guests arriving used to be the part I dreaded. Now it just happens, and the flat is ready again for September.”
If a neighbour needs us, we answer.
Neighbours can reach us.
Neighbours get a way to contact our team directly, day and night, without going through the guest or the owner.
Someone close by.
Our local teams can attend in person when a call needs more than a message.
Fixed, not filed.
Every concern is logged, acted on and shared with you, and repeat issues change how the home is let.
Menu
Good neighbourscome first.
Every home we look after sits in a street, a stair or a building full of people who live there. We set each one up so guests are welcome and neighbours are not disturbed, with the measures agreed with you before the first booking.
(Fig. A) Neighbouring front doors- Screening
- Every booking
- Parties
- Never allowed
- Quiet hours
- Agreed and kept
- Measures
- Agreed with you first
No two buildings or streets are the same. Before the first guest, we look at your home, the building and the neighbours around it, then agree with you which measures it needs. Those requirements are set at the start and kept for every stay.
We make sure every guest is a respectful one.
- 01
ID verifiedID verified
The lead guest confirms who they are before the booking is accepted.
- 02
Review historyReview history
We look at how guests have treated homes before, and decline when it does not fit.
- 03
Deposits takenDeposits taken
A security deposit or damage hold is taken where the home needs one.
- 04
Numbers cappedNumbers capped
Only the guests on the booking stay, and never more than the home is set up for.
- 05
House rules agreedHouse rules agreed
No parties, quiet hours and building rules, agreed by every guest when they book.
- 06
Noise detectionNoise detection
Sensors alert us the moment noise passes the home's limit, without ever recording audio.
- 07
Video doorbellVideo doorbell
Where the building allows it, arrivals are checked against the booking at the front door.
- 08
A team that answersA team that answers
If a neighbour needs us, we pick up and act, and we follow up until it is put right.
Clear rules, agreed before anyone books.
Every guest sees the house rules before they book and agrees to them as part of the booking. If a rule is broken, we act on it straight away.
No parties or events
Never allowed, in any home we look after.
Quiet hours
Set for each home and kept, every night of the stay.
Who can book
Where a home needs it, we set a minimum age, families only or a minimum stay.
Building rules
Bins, shared stairs and gardens, and anything else the building asks of residents.
Quiet technology that respects privacy.
We use a small set of tools that tell us when something needs attention, so we can act before a neighbour has to. None of them listen in or look inside the home.
We hear about noise before the neighbours do.
Minut sensors in the home measure sound levels and spot the signs of a crowd, without ever recording audio. They connect straight into our management system, so the moment noise passes the limit set for the home, we are alerted and act at once.
- Sound levels only, never recordings
- Alerts land straight in our management system
- We contact the guest at once and follow up until it is quiet
- Smoke and temperature alerts as well
- 01Limit passed
- 02Alert in our system
- 03Guest contacted
- 04Quiet again
We know who comes and goes.
Where the building allows it, a video doorbell at the entrance shows us arrivals and departures. We check the number of guests matches the booking and step in if people turn up who should not be there. It covers the front door only, is disclosed in every listing and never looks inside the home.
- Arrivals checked against the booking
- Unexpected visitors spotted and dealt with
- Front door only, never inside
- Disclosed to every guest before they book
Owners, in their own words.
“A leak came through from the flat upstairs mid-stay. Hame sorted the neighbour and the repair, and the guests carried on as if nothing had happened. I only heard about it once it was fixed.”
“It feels personal. I know exactly who is looking after my flat, and the awkward guest requests never land on my phone. They are handled kindly and quickly, every time.”
“Students have the flat through the year, then Hame takes over for the summer. They marketed it to families, and the summer was busy from start to finish without me lifting a finger.”
“We only meant to let it for the summer. It ran so smoothly, and the communication was so good, that we kept it going well beyond.”
“The changeover between the students leaving and the first guests arriving used to be the part I dreaded. Now it just happens, and the flat is ready again for September.”
If a neighbour needs us, we answer.
Neighbours can reach us.
Neighbours get a way to contact our team directly, day and night, without going through the guest or the owner.
Someone close by.
Our local teams can attend in person when a call needs more than a message.
Fixed, not filed.
Every concern is logged, acted on and shared with you, and repeat issues change how the home is let.
Menu
Good neighbourscome first.
Every home we look after sits in a street, a stair or a building full of people who live there. We set each one up so guests are welcome and neighbours are not disturbed, with the measures agreed with you before the first booking.
(Fig. A) Neighbouring front doors- Screening
- Every booking
- Parties
- Never allowed
- Quiet hours
- Agreed and kept
- Measures
- Agreed with you first
No two buildings or streets are the same. Before the first guest, we look at your home, the building and the neighbours around it, then agree with you which measures it needs. Those requirements are set at the start and kept for every stay.
We make sure every guest is a respectful one.
- 01
ID verifiedID verified
The lead guest confirms who they are before the booking is accepted.
- 02
Review historyReview history
We look at how guests have treated homes before, and decline when it does not fit.
- 03
Deposits takenDeposits taken
A security deposit or damage hold is taken where the home needs one.
- 04
Numbers cappedNumbers capped
Only the guests on the booking stay, and never more than the home is set up for.
- 05
House rules agreedHouse rules agreed
No parties, quiet hours and building rules, agreed by every guest when they book.
- 06
Noise detectionNoise detection
Sensors alert us the moment noise passes the home's limit, without ever recording audio.
- 07
Video doorbellVideo doorbell
Where the building allows it, arrivals are checked against the booking at the front door.
- 08
A team that answersA team that answers
If a neighbour needs us, we pick up and act, and we follow up until it is put right.
Clear rules, agreed before anyone books.
Every guest sees the house rules before they book and agrees to them as part of the booking. If a rule is broken, we act on it straight away.
No parties or events
Never allowed, in any home we look after.
Quiet hours
Set for each home and kept, every night of the stay.
Who can book
Where a home needs it, we set a minimum age, families only or a minimum stay.
Building rules
Bins, shared stairs and gardens, and anything else the building asks of residents.
Quiet technology that respects privacy.
We use a small set of tools that tell us when something needs attention, so we can act before a neighbour has to. None of them listen in or look inside the home.
We hear about noise before the neighbours do.
Minut sensors in the home measure sound levels and spot the signs of a crowd, without ever recording audio. They connect straight into our management system, so the moment noise passes the limit set for the home, we are alerted and act at once.
- Sound levels only, never recordings
- Alerts land straight in our management system
- We contact the guest at once and follow up until it is quiet
- Smoke and temperature alerts as well
- 01Limit passed
- 02Alert in our system
- 03Guest contacted
- 04Quiet again
We know who comes and goes.
Where the building allows it, a video doorbell at the entrance shows us arrivals and departures. We check the number of guests matches the booking and step in if people turn up who should not be there. It covers the front door only, is disclosed in every listing and never looks inside the home.
- Arrivals checked against the booking
- Unexpected visitors spotted and dealt with
- Front door only, never inside
- Disclosed to every guest before they book
Owners, in their own words.
“A leak came through from the flat upstairs mid-stay. Hame sorted the neighbour and the repair, and the guests carried on as if nothing had happened. I only heard about it once it was fixed.”
“It feels personal. I know exactly who is looking after my flat, and the awkward guest requests never land on my phone. They are handled kindly and quickly, every time.”
“Students have the flat through the year, then Hame takes over for the summer. They marketed it to families, and the summer was busy from start to finish without me lifting a finger.”
“We only meant to let it for the summer. It ran so smoothly, and the communication was so good, that we kept it going well beyond.”
“The changeover between the students leaving and the first guests arriving used to be the part I dreaded. Now it just happens, and the flat is ready again for September.”
If a neighbour needs us, we answer.
Neighbours can reach us.
Neighbours get a way to contact our team directly, day and night, without going through the guest or the owner.
Someone close by.
Our local teams can attend in person when a call needs more than a message.
Fixed, not filed.
Every concern is logged, acted on and shared with you, and repeat issues change how the home is let.